Update: January, 2015: The Delta faucet described in our review continues to perform flawlessly in our kitchen installation after more than five years on the job. Before buying this model, however, we recommend that you read the comments below. We would like to point out that most of the time, comment reviews tend towards the negative, because people tend to search for information about a product when it isn’t working properly. However, the opinions below represent what we think is a significant set of issues that may give the average consumer pause about this faucet. The remainder of this article is our original review.
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Every now and then a truly innovative technology comes along and makes life better. You know… like the remote control, or the dishwasher, or stain-resistant carpet.
Delta Faucet is hoping their latest ToucH20 technology (official site) improves your kitchen faucet experience. But does it really work? Will hand washing be changed forever?
Maybe so. Read on to learn more about the technology and get our take on Delta’s latest and greatest invention.
What Is ToucH2O?
The concept behind ToucH2O is simple: take the touch bright technology that’s been commonplace in lamps for 2 decades and use it to automatically control a faucet’s on/off state. Delta achieves this with a touch sensor embedded in the faucet housing, a solenoid valve inserted between the plumbing and the faucet, and four c-size batteries in a battery pack located under the sink. The expected result: a faucet that turns on when you touch it with any part of your hand, and turns off just the same.
Delta recently shipped us the Pilar Single-Handle Pull Down version of this faucet to test and review. We installed it last week and have been using it for a few days now.
We like it. Here’s the rundown:
Delta ToucH2O Faucet Review
- The highs: Touch-on/off works great. Reasonably simple installation. Spray-nozzle extends and retracts easily. Good water flow.
- The lows: Price. Faucet can accidentally turn on during cleaning. Did we mention price?
- The verdict: A super sweet upgrade that takes a posh kitchen to the next level.
>> Installation >>
Installation took about 2 hours. Delta’s instructions are straightforward (although a bit daunting at first… there’s a good number of pieces and the instructions fold out to a poster-board-sized sheet).
We probably could have completed the installation in an hour if it weren’t for the clean-up work associated with removing our 25-year-old faucet. It had partially disintegrated and marred the surface of our stainless sink.
If you’re performing a new kitchen installation, you can expect to spend 1 – 1.5 hours on the install, unless you install faucets for a living (subtract 30 minutes), or you have a 25 year old faucet of your own (add 1 hour).
Delta gets two thumbs up for:
- including compression plumbing connections that eliminate the need for teflon plumber’s tape.
- color-coding the hot and cold water lines to eliminate confusion.
- including a stabilizer block for installations on stainless sinks.
- including the four C batteries needed for the faucet to work.
>> Features & Performance >>
After four days of use, we think Delta’s really on to something with the ToucH20 concept. Here’s the highlights:
On/off control: The ToucH2O’s automatic on/off control is the centerpiece of the design. Delta delivers on their marketing with a very smart approach to the feature.
The faucet changes on/off state when you touch anywhere on the faucet with the exception of the spray nozzle head or the soap dispenser. The really smart part is that the faucet only changes state if you touch it for about 1/4 – 3/4 of a second. Any longer, and it doesn’t change state (because you’re probably moving the nozzle between sinks, for instance, and not trying to turn it off or on). Any shorter, and the faucet usually doesn’t register the touch. It’s easy to get the hang of it.
We noticed that when cleaning around the base of the faucet it is easy to accidentally turn it on… a minor nuisance. We haven’t had any “ghost” activity – something I feared immediately after installation. The device is stable and predictable.
As a bonus, since the faucet on/off mechanism isn’t tied to the flow rate or hot/cold mix, you can set the temperature to a comfortable warm level and leave it for most applications.
Flow rate & comfort: Water flow rate is good. We didn’t use any sophisticated measuring equipment, but our subjective experience indicates the faucet puts out as much force as the original. The nozzle comes with two settings, a standard aerated flow and a spray setting for more intensity.
Nozzle/Sprayer Design: Many new faucets use a magnetic spray nozzle head that holds the nozzle in place on the faucet when not pulled away. This design is a big improvement over weighting methods used in the past. Delta’s nozzle head employs this technology and works just as expected… with good range (the spray head pulls out about 18 inches in our setup).
Soap Dispenser: What can we say? It works. Only downer is that you have to crawl under the sink to refill it. Fortunately the reservoir is fairly large.
Price & Where to Buy
MSRP is a whopping $585, a price you might expect to pay including a builder or designer’s markup.
Street prices range from $350 to $500.
You can find the faucet at your local Lowes, Home Depot, and many online retailers.
A Holiday Gift Idea?
Still looking for a gift idea? This is a great one (just make sure you also promise to install it!)
What do you think? Have you tried Delta’s ToucH2O Faucet? Got a question for us? Leave your thoughts in the comments.
(photo credit: delta faucet stock – their countertop looks better than ours).
Note: Delta Faucet provided us the Pilar ToucH20 as part of a test kit. Our reviews are objective and we are not compensated for a positive review.
Is there a hard wired hook up option or are batteries the only option?
I installed Touch2o faucet 1 week ago, red light came on yesterday, indicating low batteries. I replaced original batteries with six new duron batteries, red light remained on. The system is working ok. How can I get the blue light to return?
the red light means hot water bro
I’m having same problem…bro. I know the red led means hot, but when it stays red no matter the water temp, it’s not correct. Is there a reset, like….touch three times fast and spin around or something? Faucet works as advertised except for that led issue. How do I reset and make the led change colors with water temp?
I’ve had the same problem. Already installed one new solenoid and having another issue with the flow. Customer support actually had me send pictures to assure that the faucet was mounted on top of the sink. Shows the intelligence of their customer support people. Still can’t get delta to correct the issue. Had to re-install the first solenoid that leaks constantly. What garbage Delta is making these days.
My touch2o had many battery wear-out problems. I have five touch2O faucets in my house after a remodel. I had to replace batteries every 3-6 months, got tired of it and hard wired AC to each faucet and bought the Delta power adapter. Note that the power adapter also helps reduce false activation of the faucets. Most people seem to give up on touch and disconnect batteries to use it as a normal faucet.
Yep. We are also bypassing the Touch2o feature after spending $349 about a year and a half ago. The faucet works fine but the battery pac is a total failure. It takes six AA batteries but the pac is not strong enough to keep a good connection. One second we have water then next time we tap on the faucet, 5 seconds or 5 minutes later…NOTHING! So frustrating. it’s convenient when it’s working but not worth the money and/or aggravation. Disappointed customer.
I’d like to have a new solenoid sent to me. I installed the touch 20 faucet less than a year ago and solenoid has completely failed. I am a contractor that installed plenty of faucets in all kinds of applications never had any problems till I installed touch faucet in my kitchen. I completely bypassed solenoid for now. I’ll wait for response. Thank you. Matt Konen.
My system has failed 🙁 I would just like to bypass the solenoid to get water in my kitchen. What are the steps involved?
Thank you.
there was a period of time that the solenoids were defective. Delta will send a new one and it is faurly easy to replace. I sell Delta and recommend these faucets, but got my own lemon.
Ahhh. never mind. I found it online. My problem is the battery pack, but was able to bypass the system anyway.
Greg – good question… No, there’s no hard-wired option. We suspect Delta wanted to avoid (1) the requirement for electric under the sink (usually all that’s there is the switched wire for the garbage disposal). (2) Additional safety requirements to handle 110AC. I’ll update this post when we have to change the batteries the first time, which hopefully will be at least a year out…
I’ve had the faucet for about 4 months and have changed my battery already 5 times. Any idea why?
I’ve had my delta touch faucet now for 6 years with no issues what so ever and only had to change the batteries a couple times on our third set changed a month ago..the only issue I have now is low pressure.called delta they are sending a new solenoid but I think its just debris in the pipes.the touch on off still works np just low water flow.I did disconnect the nozzle flushed out still having low pressure
Marc mine sits on granite but if you have stainless steel make sure u have the rubber spacer in between and no wires touching any metal also the battery pack is away from the sink a stand alone on wood or plastic not touching any metal or wires.check all wires must be connected properly spaced apart NOT touching each other hope this helps.
I have five of these in my house. If your battery is wearing out that fast, it’s turning on and off while you are out. Delta tech support may be able to help. They had me put styrofoam around all the wires/metal parts to reduce false-triggers but it didn’t help too much. I wired AC under each sink and bought the AC – DC adapter from delta to never have to replace batteries again!
I am not one that typically like “touch” products because I have young kids in the home, but I have to admit if I were in the market for a new kitchen faucet, this one would be one one the list!
I suspect you may be correct about the hard wire option too Fred. Although if it could be done with low voltage and a transformer I think it it is a possibility, but the batteries probably make installation less “custom” for the average DIYer.
I had this faucet installed 8 months ago and it was a novelty at first; since then I replaced batteries 4- 5 times. I really would prefer to convert to be just a regular faucet so I dont have to bother with the batteries. Is there a way to disable the “electronic touch” feature and just have it be manually operated like a regular faucet?
Read the installation manual. It shows you how to by-pass it.
We enjoyed our faucet for about 6 to 9 months. Then we had issues with it. After calling support, we were told to disconnect the battery for several hours so it could reset and then it worked fine. . . for about 6 more months. It now turns off unexpectedly and at times we can’t get it to turn back on. The water pressure has become inconsistent (only at THIS faucet, the bathrooms are fine). We’ve now disconnected the battery so we can use it manually but it makes noises and the pressure is still inconsistent.
We plan to replace it at as soon as we can afford to buy a new faucet and I can guarantee you, it won’t be a Delta
I have the same problem. I am about ready to replace the faucet with a manual one.
I have had the faucet now for three months and have already had two issues. The first was not stop dripping and now its a flow issue. Both are related to the solenoid. Can’t get delta to correct the issue. What garbage. I will never ever purchase another delta product. Moen all the way
Amazon offers a bypass section with a slip on lock for $12
the batteries do not appear to power the solenoid (the part that enables flow) but only provide a voltage “reference” that it compares to your touch voltage. i think these are tiny current flows and the batteries should last you years since they are not a power source.
I have had the faucet for three weeks now. I have had to change the batteries every nine days. I purchased brand new energizer batteries both times. I am interested in hard wiring it already. I do love the faucet though and enjoy watching people slap it around to try to turn it on when infact you barely need to touch it.
Why not get rechargeable batteries and hard wire the charger under the sink ?
Theresa, sorry to hear of this. It seems like something in the installation must be shorting out. We haven’t had any problem with ours and it’s been 11 days now… I’ll update this post if we have an issue – but I might contact Delta and ask them what’s up.
I want one!
Trust me, no you don’t. Their garbage
They are a pain. If you like to do plumbing on a regular basis yourself, then it can be ok. If you have to hire a plumber to make changes/fixes to your faucet(s), then avoid these like the plague.
I absolutely love it, so much that if I move, I will remove it to take with me, and put in a low end model in its place. Just get the electronic power adapter to plug in below the sink, just like you plug in your garbage disposal.
I wouldn’t be without this, and have had it since spring of 2017. I’ve never had to do a thing to it.
I emailed Delta over the weekend asking about hard wiring it. Hopefully they will respond soon. As a side note, it is a wonderful faucet if you have small kids. My four year old can stand on a stool and turn it on where before she could never reach the handle. Plus it turns itself off after four minutes if she leaves it on.
Just wondering – can the faucet work as a regular faucet until you get around to replacing the batteries? Can you turn it off and on without the batteries if needed? It looks awesome but I can see running out of batteries quickly!
Delta just called me yesterday and said the batteries are supposed to last for about TWO years! They think the selinoid in my is defected and it’s draining the batteries too fast. They are sending me a new selinoid and new batteries. The gentleman did tell me that there is a way to bypass the faucet to use it if the batteries go bad and you need to use the faucet. So, based on that, I’m very satisified with my faucet. The customer service was wonderful. I emailed with my problem. They responded two days later, then called the next day to follow up.
Fred,
You don’t have to take the bottle off to fill the soap!! Just pull the pump out of the top and fill from above..works like a charm!
If you are doing a kitchen remodel, this is one faucet to add. I love the heigth if you fill alot of pots for pasta and such. And reading the comments, I love the fact that young grandkids would be able to turn this faucet on to wash up before helping grandma cook. (rule #1) 🙂
Marina- realized I never answered your question. Yes, the solenoid can be bypassed but you have to crawl under the sink and move some things around.
Will the screen inside the faucet have to be replaced if it rusts out??
How much water usage does the new Delta faucet save on the annual water bill?
How often will the batteries have to be repalced during a years usage? Can the water be accidently turned on, like if the cat jumps on the counter and bumps
or plays with the faucet. Our cat likes to drink from the tub or play in water! Is there an 1-800 phone number or “help desk” available 24 hours a day from Delta? Will the price eventually become lower? Does it have an automatic on and off switch that is also manual? Thank you.
Ron, Great questions:
1) I would suspect that it can, but its probably made of stainless and won’t need it for a long time.
2) Really hard to say. I doubt it will save much for us. We were pretty good about turning the water off already. If you cook a lot and are tempted to leave the water running, it could provide some savings. I suspect that, in general, kitchen faucets account for a relatively small percentage of the water used in a house.
3) Delta claims the system is designed for the batteries to last 2 years. We had to replace the first set in 2 weeks. We’re suspecting it could have been bad batteries. The new set is 3 weeks in and we’re hoping its fine. See Theresa’s comment above.
4) Yes, it can. We don’t have cats but I would suspect that a cat licking it or brushing against it could turn it on.
5) I’m not sure about the help desk, but Theresa (a commenter above) contacted Delta with good results.
6) I believe we’ll see a hefty price drop in the next 12 months (probably $50-75 off), maybe $100-125 off in the next 2 years. I will say that faucets have become increasingly expensive in the last 10 years, so we don’t expect this one will become bargain basement anytime soon.
7) Yes, it does, integrated into the temperature/flow control knob in the picture above. And if desired you can remove the solenoid and use just that.
We purchased and installed the Pilar ToucH2O faucet 2 weeks ago. We like the touch functionality and the faucet design is very solid. We had no leaks and it moves smoothly. It took me over an hour to install, mainly due to removing and cleaning up the old faucet caulk marks left on the sink.
I have a few comcerns about the touch feature: 1) Both the spout and the valve are touch sensitive. When you need to adjust the water flow or temperature, the touch turns off the water which becomes frustrating. They should not have made the valve touch sensitive 2) When your hand or arm is wet, the touch will not work. Sometimes you need to touch twice to make it turn on. The water sometimes turns on and off rapidly when you touch it once. 3) I had one occurrence in 2 weeks where the blue light turned to red and the faucet did not work. I had to unplug the battery pack and reconnect it to get it to work. I am not sure what happened. 4) The pullout sprayer hose is directly connected to the plactic solenoid unit under the sink. There is nothing preventing you from pulling the sprayer out too far and damaging the plastic solenoid connectionsvsince it is floating in the air. I have not had this problem yet but it is not a reliable set-up. They need to put a simple clip or something to stop the hose from overextending.
Overall we like the unit but it was expensive and this is the first model being sold with touch technology so we anticipate many problems.
Bob, Welcome!. Really good addition to the review, thanks.
I actually really like that both the spout and valve are touch sensitive… but notice that they react in different ways. The spout only activates when you touch and release (allowing you to move the spout without turning it on), whereas the valve turns on automatically at a touch. We occasionally experience the issue you describe (touching it twice to get it to turn on), but I think that’s because Delta carefully set the touch sensitivity to make sure you don’t get ghost activity… hard thing to balance I guess. We’re used to it now.
Thanks for pointing out the improvement for the pull-down sprayer. Hopefully Delta will integrate a stop mechanism in a future model to prevent issues.
In terms of expecting a lot of problems, we shall see. We’ve been using it for about 6 weeks now, and save for a battery issue (mentioned above) it has been doing great.
We have just bought this unit, and are having problems with it. The tap will turn on if you touch the handle, but the unit will not turn on if you touch the faucet. The unit has come on by itself, and when the wires that are factory installed to the solenoid are touched the unit goes off and on. We contacted Delta in the US and they said they said they were having problems with the unit, and would send us a new solenoid system. After being on hold for a few minutes the service man said that because we were in Canada he couldnt send it, we would have to contact Delta Canada. We contacted Delta Canada and they said they were not having problems with the units and that it must have been installed wrong.
Has anyone else noticed an overspray when the nozzle is in the aerator (not spray) position? it doesn’t happen when it’s super slow or super fast, but at every flow setting in between. I love everything else, but those little drops spraying everywhere is really annoying.
Michele, sounds like the aerator may be out of place. We don’t have this problem but I know exactly what you mean (having had it on prior faucets). You could have some blockage on the screen as well, although I Think this less likely since it works ok on full force. If you can’t get it fixed, suggest contacting Delta for a replacement faucet head.
Has anyone had a problem with the water turning on and off when you pull down the sprayer hose and move it around to clean the sink basin? I went underneath the sink and noticed that if you touch the wires, and even some of the faucets components on the underside, it turns the water on and off. It appears that when I extend the pullout sprayer and move it around the sink, the spayer hose underneath the sink is moving and touching the wires, or something, causing the water to keep turning off.
I am having the same problem after only two weeks installed. If I touch the battery pack the water will turn on and off. Did you get a resolution to this problem and if so what was it?
You need to make sure all the parts stay electrically isolated, and that should fix this problem…
I wanted to follow up from my earlier posting about the ToucH2O faucet. We still like the overall faucet but I would not have purchased one with touch capability today. The touch function needs further enhancement. When you are working in the kitchen and moving quickly between cooking and cleaning, the timing and sensitivity of the touch control does not work well. Many times you touch to turn the water on and it quickly goes on and off. You need to touch again, sometimes twice to get the water to stay on. I have also seen it start oscillating on and off while I am cleaning a pan. I amazed the kids by holding up a wet wash cloth in the sink area, moving it around in the air and the water would cycle on and off mysteriously. This magic show does not always work. My wife says I need to slow down and touch the faucet slower. That’s like being patience in rush hour traffic… I spoke to Delta. He said I should try installing the plastic spacer plate they provide. He thinks it may be a grounding issue. Installing the spacer plate now would not be an easy activity so I have not tried it. Per the instructions, this plate is to reinforce non-rigid sink surfaces. There is a separate washer provided that I installed for isolation. Either my solenoid unit is not working well or my personality does not fit this unit. It is a neat idea but not ready for everyone. I am now taking Yoga for relazation before I use the sink. Needless to say, if they come out with a touch control for the shower, I think I will pass. (ps. I enjoy your web page!)
I love this faucet and purchased it for the technology. My husband on the other hand gets so frustrated that I think he is going to blow a gasket!
I am now thinking about bypassing the electronic feature. On page 10 of the installation manual the steps are there to do so. But, what do you do with the battery pack once the electronics module is disconnected? Do I replace the spade contacts on the solenoid body or leave the unit disconnected?
The manual bypass is going to make this faucet pretty to look at, but just as ordinary as any other. Such a shame. Maybe my husband could join Bob V. for yoga before I go through the trouble of disconnecting the electronics.
Simply a very expensive and frustrating faucet. Hate it
I pull the faucet down to spray, it turns off
I am cleaning a pot, it turns off
A huge waste of money.
This is a silly gimmick
No one tells you you that when you adjust the temp, the faucet goes off!
I am having the same problem as Michele re: the overspray. Incredibly irritating. Did anyone have a solution?
Mike, I called Delta about the aerator issue and they sent me a new one. Though the new one still has a slight overspray, it’s barely noticeable.
Bill, I had the same problem with the erratic on and off with the sprayer hose pulled down. This solution has eliminated the problem for me. Disconnect the battery pack, then disconnect and reconnect the the set of wires going from (1) the solenoid to the faucet and (2) the solenoid to the handle. (See Step 5 in the installation manual. A3-5, B6-7.) Then reconnect the battery pack. This seemed to “reset” my system. Good luck!
We have the two Brizio versions of this faucet…one is the bar sink model and the other is the kitchen sink model. After several hours of installation and a lot of trial and error we managed to get one set of working parts…which made one faucet functional absent the broken spray head control switch on the bar sink spray head. That left one nonworking faucet and one faucet working but still needing a part. The kitchen faucet would not work at all unless you rocked the battery pack and pressed the connectors. In other words forget the touch feature, there was no water at all unless you went under the sink and rocked the battery pack. Then you would get water for about a minute. It took more than a week for Delta to send out the parts which unfortunately made things no better. We now have the faucet on bypass…we have no touch feature but at least we have water that comes out of the faucet when we turn it on. All in all the faucets look great but quality control was exceptionally poor with malfunctioning parts and lots of aggrevation .
I have a Delta Pilar ToucH2O faucet that I installed about two months ago. I am happy about the faucet except for one very anoying problem: Every now and then it will not start flowing when you touch the spout or handle. The LED light at the base of the spout will turn blue on the touch but no water comes out. If you touch it again, the blue light goes off. Touch it again and it goes on….. but still no water comes out. Some times it takes fve or six touches to come on but more often than not, it may not start flowing even if you try a dozen or more touches. Sometimes, if you wait a fewminutes, it often starts to work again; sometimes not. My wife and I are getting very frustrated with this situation.
After two years I started having this problem yesterday. Have you found a solution to this?
I am having this issue after 2 years as well. Any luck on a solution?
Just experienced this problem. They sent me a replacement solenoid and that fixed the problem. One thing you can try is turn handle to off position then disconnect the battery pack for 1 minute and reconnect. This actually resets the system I was told but it didn’t work for me. Call Delta and explain your issue. No doubt they have heard these problems for a long time!!!!! Good luck!!
I just wated to ask the question when the light stays blue when it is not on the touch are you suppose to touck it and turn the blue off? What does the blue represent? All I could find in the directions is about the light flashing red when it needs new batteries. I sure like my faucet it is the best one I have ever had. It is so convient.
Gerri, the blue light indicates that the water is on/active via the touch feature, even if the water is turned all the way down with the flow regulator. If your flow regulator is up, and the water is off (via touch), there should be no illumination of the blue light.
We’ve had our delta touch faucet for about 8 months now and are about to disable (if possble) the touch. We got used to using it and like the touch feature but in the past few months I can turn the faucet on to fill the sink to wash dishes. Walk away as the sink is filling to do other things and the darn water turns off, on, off, on when nobody is anywhere near the sink. As it is turning off, so is the blue light. Anybody else have this problem?
We just finished installing the Delta Touch faucet. The water control works just fine with touch, but the faucet itself will not turn on and off when we touch it. Touching the wires together makes a clicking sound but will not turn it on. Any suggestions would be greatly appreciated! Thanks in advance!
Brian, sounds like potentially an issue with the solenoid or a connection. First thing to check is the batteries–make sure they have enough juice to move the valve… if the faucet shows a red light, it means the batteries are too low. Next I would check all the connections and make sure they are tight. If all else fails, call Delta. According to the comments here they have been pretty helpful. Thanks for stopping by.
I just put in two Navien tankless water heaters to replace my two a.osmith sidewinders heats (75 gallons each). I put in a Delta Pilar faucet about 7 months ago and didn’t have any problems. Now, the Delta Pilar doesn’t maintain the hot water. It gets hot then turns cold and slowly rewarms. All the other faucets in the house maintain hot water at all times. Any ideas? Thank you.
Just bought a Delta touch stainless steel kitchen faucet for $370. I like it a lot, except it turns on for no reason. If I am not around and had the drain plug in the sink, my kitchen might flood. The manufactured date for mine was July of 2010. Delta is sending me a new solenoid . They did tell me the solenoid was re-designed then introduced in faucets starting in March 2010. Therefore, why is mine acting up if it has the new solenoid design?
My wife thought I was crazy for spending so much money on the faucet. The recurrent malfunctions make matters worse. Into the dog house I go; I should note it does not have a faucet, working or not.
I have the same issue as DanC. Sometimes when I touch the faucet I get the blue light but no water and sometimes it works just fine. Does anyone have any idea what is going on. I love the faucet but makes me angry that I spent this much money on something that only works 1/2 of the time. I have changed the batteries with no luck. Any advice would be much appreciated
Joe, It is probably the solenoid. I would recommend calling Delta and I’ll bet they’ll ship you a new one. Let us know how it goes.
Has anyone installed a Delta Addison 9192T-DST faucet? This is also a faucet with Touch2o technology – it has the lever handle attached to the body of the faucet.
We are doing a remodel and are considering the Addison.
I have the Addison 9192 sssd-dst
Works great, only issue I have is the led is always red even when it is cold water. But that’s really inconsequential. Love it almost two months old. No other issues except from the beginning about the led.
I am also considering the Delta Addison 9192TDST, but can’t find any reviews about it. Would love to get one within the next two weeks, if it has fewer problems than the Pilar.
I just bought and installed the Delta Addison 9192T-DST faucet w/ Touch2O technology. The issue I’m having is that there is a leak coming from the connection between the hose connector and the solenoid connector (the top connector). This is the part where a clip is used to secure the 2 connections. In the manual, there should be an O ring in between the 2 connection but I did not see it anywhere in the packaging or in the solenoid valve. Has anyone come across a similar situation with the Touch2O? Does anyone know what I am doing wrong? Thanks in advance for any help.
Aside from running into the leak, the install was quite easy and the instructions was pretty much straightforward.
We have been using the touchless faucet for 6 months and have mixed feelings. Has anybody tried to bypass the handle? Everytime we adjust the water temperature the water turns off… it is quite frustrating. If we could have the touch feature for the spout only and no sensors on the handle that would solve all our problems!
Jacob, you can take the faucet handle out of the equation. Just disconnect the black wire coming off the faucet from the red wire connected to the controller (“black box”). This will still allow the faucet to adjust the flow, but touching it will not start and stop the water flow.
Interesting to read some of the comments. I installed one of the touch faucets about a year ago. I too was having problems with a very short battery life but that was minor compared to what happened about six weeks after the install. At that moment when not in use, the hot water line blew off. I had noticed that when stopping the flow of water the solenoid was rather harsh. After talking to an engineer friend of mine he figured it may have been due to shock loading the line. While I am not a plumber, I have changed many plumbing fixtures over the years which till today are still holding out fine. How this one came about may remain a mystery though the plumber sent by the insurance company didn’t see anything wrong with the install.
For anyone who has this installed–do you have cats in the home? We are considering a Delta touch for a kitchen remodel.
Everytime we turn on the water via “touch”, the water becomes scaldingly hot for a few seconds before getting back to the desire temperature. Does anyone know why that is?
Hailey –
It sounds like the solenoid is turning on the hot before the cold. Bad soenoid, call delta
I have a Delta Ashton faucet with the Touch technology. We just installed it and we have the following problem. Touching the faucet or handle fails to turn it on. Touching the battery pack housing (not moving it, just touching it!) turns the water on and off. It’s like the thing is backwards. Called Delta and got no help, they just walked us through the install and we could find nothing wrong. Any ideas?
We have the same problem. Did you ever find a solution? Any others with a solution to this situation?
Be very cafeful and don’t lose your receipt. My faucet will not open the solenoid fully most of the time, even with fresh batteries. Even though the faucet has a lifetime warrenty, Delta will not provide customer service without a receipt. I accept responsibility for losing the receipt, but since there is a lifetime warranty, I rate Delta Customer Service as extremely poor! Due to the replacement cost, all I can do at this point is bypass the electronics as use as a standard faucet.
yeah same thing happened to me.. after 3 weeks the touch feature started to malfunction and would not turn on after continuing to touch the faucet although the blue light was illuminated. i misplaced my receipt and could not get a replacement solenoid from delta support. I am using it now bypassing the touch feature so it works all the time 🙁 disappointing
This is unfortunate. I would expect that Delta can see the Faucet is theirs and therefore would provide the repair. Would they offer to sell you the replacement part, even?
Hello – I have had the delta touch faucet for about 3 months and just recently it started turning itself on quite frequently when no one is anywhere near it. I’ll be sitting in the other room and it comes on full blast. I now have to keep it in the off position all the time to keep my water bills from skyrocketing when I’m not home. Can you please help me with this? What is wrong?
Chirstine, see Dan’s comment below. The location of the wiring does matter. Essentially, what causes the solenoid to open/close is a change in electrical resistance on the faucet. It also could be a defective solenoid. Sometimes this happens to us if some food gets crusted around the base or something. Usually a good cleaning and making sure the wires aren’t touching fixes this for us (in fact, it always has).
I have found that the location of the wiring under the sink affects the operation of the faucet. Try separating the wire from the faucet handle and the wire from the faucet itself. Do not allow them to run parallel and/or close to each other. I have found that this works (most of the time) for me.
Also, when you walk away from the sink/kitchen, try and remember to manually close the faucet. You don’t want to hear running water when you walk in the house after your vacation!! A few times I have also had to momentarily “remove” one of the batteries (or just break the connection) to get the faucet to start working properly again.
This is a “touchy” electronic device and I don’t think that Delta has done enough to alleviate the problems, especially for those of us that bought the faucet early on.
My faucet is about 1 year old and it makes a chattering Loud noise and hardly any water comes out but if you keep tapping it will either give no water and makes noise or it will stop chattering and flow good. Tired of messing with it by tapping it several times. I notice that mornings its bad and when cold out. Need help.
Did you find a resolution to this? I am having the same issue.
Same problem here. Six year old faucet recently has problems with low flow, loud chattering clunking sound, have to keep tapping tapping tapping then suddenly flow comes back to normal, noise stops.
I just started having this problem last week. Based on comments here, I’m going to try disconnecting the battery pack for a couple of hours to see if it resets.
I’m currently having the same problem and it’s driving me nuts… has anyone figured this sputtering chattering problem out yet
My Contractor installed Delta Touch2o faucet two days ago. It works fine other than only one issue. When you touch to shut off the water it stops the water but the sprayer hose get pushed for 1/2 inch which pushes the black box at the bottom of the sink and hits the cabinet wall. Is there any way we can avoid this? Any help will be appreciated.
Dinesh, it’s a little hard for me to picture what you’re saying on this one. Is it a violent shut off? When our water is running full blast, we get a little jump in the line sound when turning it off. I would say try to move things out of the way of it.
I just had this installed by a plumber. It didn’t work. The module wouldn’t even turn on at all. I called Delta, and they want me to send photos so they can assess whether I need a new module. What? I did the assessment. I’m returning this to Home Depot asap.
I wish I’d paid more attention to the complaints, but the Touch feature has been an ongoing, unresolved problem.
Sorry to hear this. Ours is still holding up, but it does seem like Delta may have released this one before it had time to do a lot of the quality control steps necessary on the faucet. Probably partly due to this being a relatively innovative product. I’m surprised, however, that more than 2 years later you are experiencing this type of problem. I will say if you get one that works, you’ll never go back to a regular faucet. The touch faucet just really is better.
Had this about four months, installed by plumber. After about two weeks the thing took on a mind of its own. We changed batteries thinking that might be problems but that did nothing. Works when it wants to! Would love for it to work properly.
Probably a faulty ground of some sort. The device changes the solenoid state when the resistance over the faucet changes. Check for things that could be interfering with that (note: just a suggestion, this faucet has clearly had problems).
Water takes the path of least resistance. Unfortunately, so does electricity. Poor grounds are very common and can be frustrating.
I would guess all these problems are possibly related to incorrect installation.
This is the second time I’ve had to write this, because I went directly to the ‘comment policy’ before I hit ‘Submit Comment’. Man, that ticked me off. Anyway. I asked if you could help me with what I need to do to pull the electronics from the Touch so I can use my sink to get water. I’m frustrated and exhausted with trying to find answers. We’ve lost the invoice and documentation so we can’t return it to Delta for a replacement. Yes…the solenoid I’m sure is the problem. But I’ll have to pay the plumber to pull the system out then pay them to put it back in. I am frustrated and almost regret getting it now. I can’t use the sink at all!
Can you help me?
Mark,
This is a pretty easy one. Look under the sink. The solenoid module sits between to pipes that can be connected together without it. Take those two pipes off, join them together (leaving the solenoid out) and if the rest of the faucet is plumbed properly, the above-sink option will work.
Fred
I can’t say how disappointed I am with having spent so much money on this faucet. It is not worth the extra money because the technology is terrible flawed. That being said I finally figure out how to completely remove the solenoid unit and thought maybe I could add a few words here to help the next person pull it out. It really is much simpler than I thought it would be but maybe not obvious as you assume Fred so here are a couple of words of encouragement to those with the same problem.
#1. Turn off all water to the faucet
#2. Remove all wires going to the unit. Just cut them if you don’t think you’ll ever go back and try it again.
#3. If you remember the compression fittings that connect lines to each end of the unit they are held in place by clips that snap around the water line and hold them to the unit. Swing the clips back and unhook the lines at each end.
#4. Once the solenoid has been removed you can see that the compression fitting ends of the 2 water lines will mate (male & female), and you can remove one of the clips completely from the solenoid. Remove that clip and use it to snap over the newly connect water line ends.
#5. Turn on the water and you are set to go!
I am so happy that we didn’t have to go out and buy a replacement faucet. The faucet itself work great and looks good. I hate that we had to give up the touch technology but in the end it just hasn’t been worth the hassle.
one of the clips
Doesn’t work, male/female ends are different sizes…..
We had a plumber install the touch 2.0 in our newly remodeled kitchen a few months ago. It’s pretty frustrating. Batteries seem to last about 2-3 weeks. On-off function of the faucet is totally erratic. Shuts off and on when not touched. We disconnected the power and used it as a regular faucet for a while but decided to give it another shot so I reconnected it this weekend. New battery, same problems. Another gripe unrelated to the faulty touch sysem — the range on the handle between cold and scalding is super narrow so we’re always burning ouselves. I didn’t think Delta was especially high quality but this was so expensive, I figured it was probably OK. It isn’t. Not a big fan of Delta.
We had a Delta Pilar Touch-2-O faucet installed about a year ago. It worked pretty well, except that it would shut off unexpectedly. An annoyance, nothing major.
Now , the faucet is “chuddering” — a rapid staccato flow that resounds throughout the house through the pipes. After anywhere from 3 to 15 seconds, the flow normalizes. The problem seems to be getting worse with time. We have replaced batteries to no effect.
I am contemplating removing the solenoid and trying to slice the line somehow. It would demote the faucet to simple manual use, I hope.
Anybody have any thoughts on this?
Thanks.
Ours seems to work as a normal faucet just by removing the battery.
We tried pulling the batteries. We still have the “rapid-fire water-hammer”. I did try simply removing the solenoid, but the end of the lines do not mesh and the seem proprietary. I did check at Lowe’s and Home Depot, they just scratched their heads at the fittings (I took pictures of the fittings.).
I wound up putting the solenoid back. We still have the chuddering when we turn the water on.
Dag-nab-it-all!
Hi everyone, I have the Gen 1 M&I – 63440 (Pre March 2011 980T models) model with a busted solenoid. I lost the receipt and Delta won’t send me a new one under warranty (my fault). I ordered the RP60090 bypass kit from Amazon and the lower clip won’t clip on the lower part of the bypass!
When I put the system in manual mode per instructions in the manual the solenoid will rotate shut over time so this is not an option. I’m extremely frustrated at this point.
Same question as Bob above..the fittings seem proprietary. Can anyone tell us how to easily splice the lines given the proprietary fittings?
Thank you!
I’ve had this faucet for about 2 years. The touch feature quit last fall, even after I changed the batteries. I didn’t check the what the blinking lights meant….I didn’t even notice those. Anyways, my faucet quit this morning and will not work. I tried to put it in manual mode per instructions on Delta web site. Disconnect batteries, disconnect 2 spade contacts, disconnect electronics module, and momentarily connecting the battery pack. I’m not having any luck to get my faucet to work. Do you have any ideas?
Diane, other than the information given here, I’m not sure we can be of much help. The solenoid problem seems to be a persistent one. If you still have the receipt, I would suggest contacting Delta for warranty support.
I have had NOTHING but problems with my “touch” kitchen faucet. It’s a joke! AND my friend also has had problems with hers. I turn it on, and it goes off, I touch it, it MIGHT come on, and it might not. SO, I called Delta and they advised me to by-pass the “touch on and off” I said that would be great if it would work…so, I had a plumber come and do the by-pass procedure, so now all I had to do was turn it on and turn it off….WELL, now guess what is happening? The solenoid apparently is ??sticking?? open and shut, so I have very low pressure of water and water running. This faucet is a joke…DO NOT BUY IT!!
And Delta is of no help, unless I of course, want to send in a picture and all the parts to show them how it is installed…..save you money.
Love the faucet. But it does not work for one member of the family. Is there any reason it would work for one person but not another?
I DID IT!!!!!!
I converted the Touch-2-O to a simple lever operated faucet! No more solenoid.
FIRST — I am only sharing what I did. I am not saying you should do it too. I am just sharing. SECOND — I have no doubt Delta would be pissed with me for ‘breaking’ their faucet. THIRD — I only did what I did because I was going to take the faucet out and throw it away, so I had nothing to lose. FOURTH — this is only what I did. I do not claim it is the right way, or the only way.
Here is what I did. I shut the water off and removed the solenoid assembly from the line. The Delta compression fitting make that fairly easy. I removed the three screws hold the metal bracket to the plastic housing. They were difficult, I had to make sure I had the right size of screw-driver head and that the head was in good condition. It was a fight. Within the white plastic ‘funnel shaped” piece was the solenoid cylinder and a spring. I removed both the spring and the small black rubber bumper from the tip of the solenoid assembly. There was no need to disturb the white gasket-ed disc in the black plastic housing. I the I put the cylinder back in the white plastic funnel shaped piece, and reattached it as before — using the metal bracket and the three screws. Once again it was a not easy. I reattached the the solenoid unit into the faucet feed lines as before. I left the electronics disconnected. I turned the water back on. IT WORKED!!!!!! No more stuttering, chuddering, or flow problems.
I was worried it might leak, but Delta does a good job with its gaskets and seal. If worst came to worst, I was prepared to seal the outside with epoxy.
The Pilar design is great. Nice lines and all. It was the Touch-2-O I hated. Now I get to keep my faucet. Delta needs to make a Pilar without the Touch-2-O.
Thanks for these instructions, Bob. I have had my faucet for over 5 yrs, so a warranty claim was out. I had been getting the noise (chattering/shuddering) since about a month now. I followed your steps, with one exception: I removed the spring AND the solenoid cylinder (from the white plastic funnel-shaped piece). Contrary to your process, I did NOT reinsert the solenoid cylinder (nor the spring, of course). I then reassembled the unit (3 screws), and then reattached it to the water line, leaving the electronics disconnected.
I am happy to report that my conclusion is the same as yours: no noise, no stuttering, no chuddering, no flow problems!
We have had our touch faucet for about a year. For several months now, I have been getting small black marks on my sink mat that only come off with magic eraser. They just smear with dish soap. They are also in the top of my brita water pitcher which makes me think that it must be coming from the new faucet. Have you had any other complaints about this or thoughts on what could be causing this?
I have the same problem. The black flecks are coming from the hose connecting the solenoid to the spray head. The same problem is listed on Delta’s FAQ list for Touch2O.
Kitchen faucet- black flecks in water
Hello, I have model # 4353-SS-DST and my plumber told me to contact you about replacement hoses and cartridge. There are black flecks coming out of the faucet as well as an awful smell. We were gone for a few days so the sink was not in use. Please let me know how I can get replacement parts.
Thank you
Reply:
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
Hope this helps.
Our’s is about 2 years old. Within a couple weeks of recently installing new batteries. The faucet started making the rattling noise and only providing a trickle of water flow. You would have to touch it on and off 2-3 times to get the normal flow back. Fast foward another 2 weeks. It’s stopped working altogether. STRIKE 1. The red light started flashing and now is solid red. Delta phone support said the solenoid was probably bad, but the warranty is not transferable, we bought this house 8 months after the faucet was installed. Not very happy about that at all since the solenoid part costs $266 to replace and that doesn’t include labor. So, might as well replace the whole thing for $500-600. STRIKE 2. Not impressed. I asked if I could just disable the touch feature and use the faucet manually. The directed me to the downloadable user manual. It has a “bypass” section which tells you how to bypass the feature by using the battery pack terminals to put the solenoid into manual mode, basically permanently in the open position. Guess what, if the solenoid is bad, it won’t stay in the open position after the bypass. Just a trickle of water now. STRIKE 3. 3 strikes and you’re out. Don’t buy this unit unless you think it’s so cool that you would be willing to buy a new one every 2-3 years.
I have the faucet about 10 months, the 1st 9 months worked so well, I recently problem the batteries ran out so fast just about every 2 weeks, can someone tell me how I can use without the batteries?
We just installed the Delta Addison Touch 9192T-SSSD-DST purchased for $378 plus 9.5% tax. I think the DST at the end is for “Dumb Stupid Thing”. Touch technology not working at all. Blue light if you touch and hold and wiggle stuff from underneath, but blue light or not, no touch technology. Water usage also varies, even on bypass. This thing stinks. After looking online for help and reading all of the above, we are going to take it all out, and drive it back to Home Depot. today. I don’t even think I’ll buy non-touch Delta.
Laurel,
I am very sorry you had such a negative experience with the ‘Touch-2-O”. The technology could stand with some improvement. It has the feel of a product that was rushed to market without the proper development.
Delta still makes good non-Touch-2-O faucets, but I agree the fact that they have not yet managed to correct the problems with their Touch-2-O over the years since its initial release, make s a person wonder about the company as a whole.
Good luck with your next install — whichever brand you choose!
I have a Delta Touch2o model 9192T-SSSD-DST faucet in the kitchen. This faucet was installed Feb 2011. Today, 10-11-2012, I installed my second replacement solenoid assembly. That’s a failure every 10 months. Home Depot’s site says this faucet has a lifetime warranty, the fact is that it has a 5 year warranty. The replacement part is about $250. for any faucet out of warranty. If you can’t produce a receipt you can’t get warranty parts. I can’t detect any change in the replacement parts, newer revision number etc. I was hoping for some new improved replacement parts. Replacing the solenoid assembly is not fun because it is under the sink behind the garbage disposal and plumbing. If you must have a plumber do the work your wallet will hurt. I like the faucet but I believe it shouldn’t malfunction every 10 months.
My Delta Touch2o has an intermittent pressure problem, and now the blue/red indicator light is not working at all (no light at all) Resetting the batteries returns the pressure to normal but when you turn it on a few hours later, the same issue occurs again. I have tried with two sets of fresh batteries and it makes no difference.
If the light is not coming on, but touching the faucet still makes the water turn on/off, does that mean the faucet is defective? We have had the faucet for 1.5 years. The pressure problem started a few months ago. The light problem has just occurred.
If the light is not coming on but the faucet turns on and off your wire from the light to the electronics may need to be pushed in fully at the control box. That is the black wire with the plug like earphones have. I would unplug that cord and plug it back in making sure that ti seats fully.
I would suspect that the intermittent pressure problem is caused by the solenoid. If Delta thinks that is your problem they will send a replacement under warranty.
I just installed my Delta touch faucet. The only problem I had was the connection between the faucet tubing and the black box wasn’t tight but, after spraying lots of water, it was easy to fix.
Regarding the comments from those people who are going through batteries too quickly, I think I know what the problem is:
My wife came home and was all excited about the faucet. She turned it on with the handle, touched it off, touched it on and touched it off again. Then she went away with the faucet still turned off in “touch mode”. I think that the batteries remain active when the faucet is off in “touch mode”, continually drawing the batteries charge. To extend your batteries lives, turn the water off with the faucet handel. I could be wrong but I don’t think so.
Turning the faucet off at the handle will not extend battery life. Turning it off at the handle negates the purpose of a touch faucet. I have not had a battery life issue with my faucets. I replaced batteries in the kitchen when the faucet was 1.5 years old and they were still working.
I am thinking of purchasing an Addison Touch20, but have been concerned about its reliability prior to finding this forum. I thought that you could just use the faucet as a standard faucet if the touch capability failed, but from reading the above comments it seems that you also have to disable the touch components. Is this true or can I simply use the faucet as a normal faucet without going through those steps if I decide that the touch is more of a nuisance than an asset?
Bypassing the touch capability to use the faucet as a normal faucet is easy. Touch the faucet to turn the water on then remove the batteries. Touching the batteries will turn the water on and off the same as touching the faucet so be aware of that and remove the batteries while the water is running. With that done the faucet handle is the only thing controlling the flow. We have two Touch2o faucets and we like them except for the solenoid failures every 10 months or so.
I just purchased Delta Touch2o faucet based on this review. I installed it in about 1.5 hour (including removing my old faucet, which was major PITA). I love the quality of finish and materials on this faucet. I also loved the instructions, which made it very easy to install. I noticed that some people were complaining that the flow control (handle) is touch sensitive as well, which is very inconvenient (in my mind). This is actually very easy to turn off. There is 3 cables going to the main selenoid unit. Two black ones that attach to the main faucet and one red one that attaches to the flow control. If you simply unplug (or do not plug, since it’s unplugged out of the box) this red cable, the flow control unit will not be touch sensitive. I am running it this way and haven’t noticed any problems with this. Also the battery cab be either 9V or 6x AA (supplied). I happen to have a power plug under my sink so I am planning to buying a power supply that has a 9V battery connection and plug it in this way. This should work just fine.
Lubos
I really prefer to install an a/c adapter on the touch 2 o faucet I just purchased. The only thing I need to know is the electrical specs of the faucet. I know its 9 volts. but what mA. Can someone help?
Hello Billy,
I am 100 percent sure what the current specs are on the electronics however I am quite sure it’s not more then 1 Amp. In fact I doubt it reaches more than maximum of 500 my. So I would just recommend getting an a/c adapter that’s can do 1 amp (they are common and unwxpensive) and you will be safe.
Good luck.
Lubos
We just installed our faucet and the touch feature works on the handle but not the spout. We contacted Delta and they sent us a replacement solenoid, but it nothing changed when we installed it. Has anyone else encountered this problem, and if so, were you able to fix it? How? Thanks!
We got the delta touch tap set for our main floor guest bath, we love it.
Over the past 6 months of having it our hot water heater seems to run out very quickly. We just had the service tech inspect the tank, which was fine. He then asked if we had any touch-style faucets???? He had us turn the delta tap off, as we normally leave it in the on or ready position for the kids to ‘tap’ and wash. Within 5 min our hot water was 10 degrees hotter? The tech said something technical…. Blah blah foo foo valve, way beyond me… But if we leave the tap off, we have no hot water issues in the rest of the house! Turn the tap to the ‘ready or on’ position, and we have limited hot water in the house?
Any suggestions or similar experiences?..
Replaced solenid and battery pack. Touch works, but not the blue light. Wires all good and plugged in correctly.Help!
I have the same issue. Has this been resolved, if so, what was the problem?
Have been using the Touch 20 for about 2 weeks. Sometimes when the water is running while doing dishes the water will shut off even if I have not touched the faucet. Sometimes 2-3 times in a row. Why? Also, sometimes it will not turn on when touched. Then I have to use the handle to get the water to run.
I have been using the Touch 20 faucet in my kitchen. Something is wrong because sometimes when I touch it to shut off the water keeps running. Sometimes it will shut off by itself and then in seconds come back on. When I touch to shut it off it does not shut off unless I mannually use the handle to shut it off. What am I doing wrong and is there a user manual I can get?
We have had the same issue with both of our fauchets. I sure would like to know the solution. SOmetimes we even have a “phantom” turn on! This is usually not too bad (if we are in the kitchen) but should turn off on its own after a minute or so. I am perplexed about the touch control NOT WORKING! Our problem is just like the one you described.
Ever since I installed this faucet at a customers house, there relief valve on the hot water tank keeps opening up and discharging on the floor.Have you heard of this before?
Have never heard of this, but I suspect that you’ve got an excessive pressure problem in the house. Does the house have a limiter on it? (Keep in mind, I’m not a plumber so my advice isn’t expert).
Tomorrow I will be replacing the electronics unit on my Touch2o xt faucet for the second time since it was installed on Feb 16, 2012. My Touch 2O faucet in the kitchen has failed twice also. I can only hope that the problem is resolved before my 5 yr warranty expires. Replacing these units is not a fun job and for anyone who must relay on a plumber it will be an expensive repair.
Had our Touch2O faucet for 3 years and really like it but it started making a banging noise when you turn the water on at a low volume. It works fine with a higher flow of water. We removed the batteries thinking that was the problem but it still happens. Hope you can help fix this. None of our other faucets in the house are doing this, so it’s not the plumbing.
Deb
I have the exact same problem. I pulled apart the solenoid a few days ago and there is a washer that acts as a shut-off valve in the solenoid assembly. I have been running mine without batteries for over 2 years now so I had thought that putting batteries back in would fix it as there is a magnetic plunger that the solenoid activates to plung the washer open and closed. Basically when the tap turns on the water pressure flips the washer up allowing water to flow. So high pressure its fine…at low pressure the washer seems to still be a bit closed and not fully flipped up causing cavitation (bubbles in the corners of the cavity the water passes through). I took mine appart and reasembled and it worked fine for anorther month before it happened again. Sorry for the techincal jargen..I’m an engineer. I’m calling them this week to see what to do about it. Anyone else having this issue of BANGING NOISES WITH DELTA TOUCH 2O FAUCET.
I recently purchased a Touch-2-O faucet. As with many people I began having trouble with it turning off/on randomly. I told my wife that if she didn’t like the touch feature I could disable it. After a few more weeks she said she was ready for me to disable it. I’m a little confused as to all of the trouble people are having disabling it. Delta did not design different connectors for the Touch-2-O model and the regular model. I simply removed the solenoid valve and reconnected the hose. Took about 2 minutes. Nothing was altered. If I wanted to reinstall the solenoid valve I could (not that I ever would).
We have owned a 9192T touch20 Delta kitchen faucet for two years. We are considering disabling the touch technology. This product needs further revamping. It was put on the market at a high price ($349 Home Depot) before kinks were worked out. I am frustrated with the inconsistency of the on and off touch technology, the flow of the water, and so is the rest of my family. This was installed by a licensed plumber who warned me at the time that we would have problems because he had installed others for people who had complaints. I had Delta send me a new spray wand because when the button pops out with shutoff, I turn the faucet back on and the water dribbles out between spray and direct flow. The new wand is worse than the first and the water pulsates when flowing with less than adequate force. Now Delta is telling me the faucet was installed improperly! If I want my money back, I have to send the faucet back with proof of purchase, labor bills, invoices,. I would be without a faucet for 2-3 weeks while they decide if they can process my claim. Home Depot won’t deal with the situation. We are very unhappy with the faucet and frustrated with customer service!
Had my faucet installed 1.5 years ago. Have loved it ever since, no problems . . . until the other night . . .
Awoke at 2 am with my kitchen flooding. Turns out that one of the connectors used is plastic, which can break/wear out. This is at a connection point which is fixed, so no movement is expected, but why should it break, gets brittle? . . My husband did some research onlne and found others have had the same problem, one causing $12000 in water damage. The water running woke me up, but my kitchen was flooded, what if I had been on vacation for 10 days??
Due to the water free flowing under the sink, the electrical touch mechanism has burned out. Delta will send us replacement parts, but will take 10-12 days! My sink will not work in meantime!
Will it break again? Makes me anxious it will occur again. Will replacing stupid plastic part every year as preventative measure help?
Anyone else have this problem?
Danielle F
I just had the same thing happen this morning .The main line came off the wand above the solinoid. The plastic clip came off for no reason. Fortually my wife was sitting at the counter and heard water running and she immedetly shut the water off.
I tried to put it back on…… I broke it. So for now we cant use it, I had to go to work.
We installed our touch20 a few years ago and have had mixed results, mostly positive until last week. It switched from high flow to low flow without warning and we haven’t been able to get it to go back. I tried everything, took everything apart. I tried to take the solenoid apart but the three screws on top are very soft and quickly stripped one of the screws. I read above about the woman who took her solenoid apart and it worked great, less the touch. I drilled out the solenoid with a drill bit coming from the short inlet side. With little resistance i was able to drill through and viola, it works again. Dishes, here i come.
Phantom starts at times since first installed. Happens more with the under counter lights on. Disconnected the battery pack about six months back, hoping Delta would develop a replacement electronic control that does not have the problem.
Very disappointed as I have liked Delta faucets for years.
Anyone know if they have revised the electronic unit recently that may be less prone to the phantom operation?
We love this faucet and have had this a year, still on the same batteiries that came with it and have had no no issue’s with it till now. It is leaking between the rubber base and the counter top but not under the sink (mounted to the counter). Is there some thing that I need to tighten or replace a seal?
Thanks
For the last 18 months our Delta touch faucet has worked perfectly on its original set of batteries. Today it started acting erratically: not coming on, not turning off, rapid on/off. Figured that the batteries must finally be fading, so I changed them with new alkalizes, but there was no improvement. So, after reading all the helpful hints here, I disconnected the battery pack, momentarily grounded the faucet (by holding the faucet and a water pipe for a few seconds), then disconnected and reconnected the wires. Also removed and replaced the sensor collar that snaps around the faucet under the counter (making sure that the collar wire came out on the opposite side of the black wire going up into the faucet). I was careful to re-route the wires so that none were near any others; nor were they near the metal faucet hose hanging down.
Reconnected the battery pack, and voila, faucet is working normally again.
Please Help!!! I have had this faucet for exactly 1 year. It has a mind of its own…this is the 4th time out of the blue I have no hot water. I can’t figure it out. Others times days have past and then hot is back. Any ideas??? It’s totally unacceptable and frustrating for this price point.
I just bought the 9192t-ar-dst. The spout touch feature wouldn’t work , but the faucet touch feature did work. I fixed the problem by straightening out the black wire to the battery pack. I positioned the battery pack 2″ from back wall and 2″ from the left side wall, like the instructions show, making sure that the wires were straight ( not coiled ) and did not touch or even come close to any other wires or the electical switch. Works great now. I tested this by holding the battery pack by the wire and moving it around, while I touched the faucet . (Do not coil the wire around the drain pipe.) Who says you need a man to fix stuff?
DO NOT BUY THIS FAUCET! It is a piece of junk. Mine stopped working after 3 months. Getting service via warrenty is a joke.
It looks pretty, but the Solenoid is an absolute joke. Even after switching to manual, the faucet worked for about 2 weeks, when the stuttering started again and now nothing.
If I really have to use the faucet, I’ll turn on the Hot water full blast (nothing happens of course) but in about 20 minutes it will go into a state of convulsions and then turn on. My pipes won’t be able to take much more of it.
Delta should RECALL this non-production ready faucet.
The faucet will vibrate and stutter and eventually go to a trickle of water, then nothing. You’re doing dishes in the bathroom.
Absolutely love this faucet, and it has worked fabulously for 3 years. Recently it has started hammering at low flow. Never did this before. I am wondering if it could be caused by some debris in the supply line screens. Any ideas? Thanks.
I’ve had this since April 2010. It’s a great faucet. It took a little getting used to, but now I go to my friends and family’s homes and tap their faucets.
I’ve had intermittent issues with the flow turning down but it has been minimal until the past month. Now it runs very low pressure with an accompanying pulsating sound, kind of a chugging noise, moist of the time.
I called delta, and within 5 minutes the customer service rep indicated that I needed a solenoid, gathered my info, and said I should have it delivered in 7-10 days. I am willing to tolerate a little frustration after 4 years to have this faucet, I like the technology and having the more technologically advanced products.
Just installed Delta Touch2 O. Hot water pressure really low. Cold is fine. “Position Limit” switch is set on “1” as it should be. Have very good hot water pressure on other island sink. Is this a solenoid issue? Any insight to problem?
We’ve has this “touch” faucet for about four years and today the wife was cooking and filled a pot from said faucet hot water flow and behold! Black flakes. No problem with the cold water, only hot. I think the pull-out hose over time has deteriorated and needs replaced. Am I correct in my assessment? Can I purchase the pull-out hose at a home improvement store?
We moved into a new house last summer that has the touch faucet installed. After six months, we started getting just a trickle of water. Turned out the solenoid unit wouldn’t open up and let water through and had to be replaced. As I started looking around under the sink, I found a box from Delta Faucet and discovered the previous owner had the replace the solenoid at least once before. Now we are six months after replacing the unit and it’s locked up again; a trickle of water for a few seconds and the sink vibrates and sounds like a jackhammer as the water comes out in dots.
Good news is that Delta stands by its parts warranty and is sending out another solenoid box – “could take seven to 10 business days to arrive.” Bad news is that we’re without a kitchen sink for a week or more.
Twice in one year is not good. We’re seriously considering getting a new faucet without the touch feature. Delta service says they warranty the parts ONLY, so if I want a new faucet, it’ll be on my dime.
Anybody else running into consistent problems with the solenoid unit?
Note – faucet worked flawlessly for ~3 years, then ran into a period where you’d touch it and it would trickle/barely turn on. Sometimes had to touch on/off a number of times before it would send out a normal stream of water. Often with this behavior, leave it sit for ~5′ then come back and it would work the next time, then return to a trickle the time after that when turning it on (a bit of a pain when your hands are messy).
Suspected something in the solenoid controlled valve given that it could operate normally, but to verify, we removed all filters, aerator, cleaned etc. – no change. Took the solenoid out and found that directly touching it to the batter pack as indicated in the troubleshooting/maintenance instructions could get it to be “open” so one could put the unit back and run it in manual mode (no touch, battery pack removed, use the on/off handle only), but invariably over time the solenoid/magnet would be drawn back to an “off” state, to the point where no water came out, not even a trickle. Had to get under the sink and re-touch the battery pack to try to get it to the “open” state – sometimes would work, sometimes not, but even when it did – over time it still got drawn back to a completely off state.
Ultimately we ordered a new solenoid part online for $150 (yikes!). This did take care of the problem, but seemed to be a design flaw that with repeated on/off the solenoid and/or internal magnet will “freeze” so that it won’t release when it’s supposed to. Also, no way to “reset” the solenoid if it’s magnetic field gets out of whack.. I just hope we’re not having to replace the solenoid every 3 years.
Same issues as Forrest above.
I found the problem was the orange “touch” wire–if you touch the wire under the sink, it activates the faucet’s touch action.
I split some 1/8th plastic tubing I had lying around and place the orange wire in side the tubing–problem solved, no more inadvertent touch activation from pipes/wires/filters under the sink.
We have been having issues with our Delta Faucet and I read through this forum and havent received an answer.
The issue is when we turn it on and off (with the spout) it sometimes makes a very rattling noise and barely any water comes out. Someone asked about this issue above and I could not see an answer.
When we turn it on and off 2-4 times it resumes normal flow. We tried changing the batteries and although it is “better” the problem persists.
Is there anything we can do?
Brian: my solenoid just started “shuddering” and automatically adjusting the volume flow. I’m just inside the 5 year warranty so I called and Delta is sending a new solenoid assembly. In the meantime, I removed my solenoid (the inlet and outlet water lines are compression fittings held in place by clips). Once I had the solenoid removed, I opened it up (3 philips screws) and checked for calcium build up or any kind of blockage. Seeing none, I soaked the rubber washer in CLR and reassembled but added a little light grease to the solenoid piston that controls flow. It’s all working fine now, but I’m not sure for how long.
My delta touch stopped working one week ago.Changed batteries,no change.Read about cables not touching, checked, nothing. Blue Light at base is off and does not come on ever. Faulty control box???
I’m having “black specks/flecks mainly like pepper but some bigger in my water. one faucet is in kitchen, one in a wash room. Delta 473-SSSD-DST and the other is Delta 19950-SSSD-DST….both on brand new hot water heaters…so know its not that….seems mainly to happen when running a long amount of hot water….any ideas?? Thanks!!
i think my solinoid is malfunctioning I’m getting little to no water even with the batteries unplugged
Just had a Delta touch installed 2 days ago. Today it started making a clicking noise even when no one is using the faucet. The sound is coming from the little black box (solenoid ?) The red/blue light also keeps flickering on and off. After reading some of these posts, especially about the one that flooded, I am more than a little concerned. Any idea what the clicking noise is – or should I just have the installer come back and bypass all the fancy stuff?
The Delta Touch20 works well but there is a loud knock on shut off This bothersome. Any suggestions?
the only thing causing anything is the solenoid – or if your pressure is excessive and not adjusted properly at the inlet to the house it could cause hammering (like somebody is under house hammering) but it should do that as well if you have a newer washing machine because of all the solenoids and electronics – our new washer does that but we don’t have a pressure regulator like in the city. didn’t do it on our old washing machine. If pressure is high and your solenoid shuts off rapidly it may hammer – call the help line and explain it to them – they will send you a new solenoid, just have part number of faucet ready and the people will talk you through or just send a new solenoid, I just did ours but now my blue light (older-new models have other colors) wont come back on?
Problem solved!
We have a first generation Delta Touch20 faucet, a Pilar 980T. We have loved it so much we find ourselves trying to touch faucets everywhere we go! But after 5 years it began responding erratically – sometimes turning on by itself, sometimes just dribbling when touched. Delta said, sorry, you’re out of warranty, so sad! So – I read all the comments above and did 2 things: I put tubing around the orange wire to make sure it is well insulated from other wires. Second, I took apart the solenoid mechanism apart as a couple others have done; no change. I took it apart again and, for the heck of it, I sprayed the magnets in the tube with WD-40, put it all back together, and reinstalled it. Now it’s been working perfectly for over a week. It looks like newer solenoids may not allow disassembly, But if you can, you might try this fix.
I have had this faucet for 3 or 4 years now and I haven’t had a moments problem with it. I’ve had to change the batteries twice in all that time and If it ends up dying on me I will be buying another one.
Faucet was giving us a little trouble a couple of months ago
after about 8 or 9 months. Looked for loose connection.
Moved one connection that looked loose.
Fixed !
Now – same problem came up but is worse.
No water flow at all !
Even on manual!
What is wrong?
Solenoid?
How can I change temporarily to use manually??
My faucet will not turn on. The red light is still on. This morning there were no flow issues & then nothing. Sometimes I turn the handle and nothing would happen, but usually it came back. Any ideas on what it could be or how to fix it?
I never wanted a touch faucet. I really didn’t see the point of having one but my wife wanted it. It turns off when you don’t touch the faucet, or if you use the hose it will also turn off. Add this to another list of issues. If this is a product fix I might just have the plumber install a new hose.
Gabe, if the red light is on then this indicates that your batteries are weak. This is noted in the user manual. You will need to replace them with a fresh pack. Personally use 6 x rechargeable “AA” batteries in our unit and then charge them up every 2 months or so during night (when everyone is asleep).
We purchased the Addison Touch 2-O faucet about a year and a half ago. At first we loved it, then all the little quirkd started. It would go on and off like crazy like it was possessed at all times of the night, don’t know about during the day as we usually aren’t home often, but I checked the wiring harness, power supply etc etc and everything was fine. Isolated and not crossing anything or touching anything else. I removed the faucet and re-installed it and it seemed to be working just fine. Then just the other day, we sprung a leak and the battery pack landed in water. This shouldn’t have effected it according to delta reps as there’s the bypass that can be used via DC cord or with no power supply and just used manually, or so we thought, we cannot get water to pass through the faucet. Any thoughts?
We just bought a new house and they already installed the delta touch faucet, it was fine for couple month till the led light turn red we did not know why so we ignore it till the water stop coming out so we finger it was the battery problem, then we change the battery the water work again so does the touch feature but the led light did not turn on at all so I don’t know what was the reason for this, we can’t ask delta at all since we don’t know the model or the year that the previous owner bought it.
Need help, thanks!
Finally installed the G3 replacement solenoid Delta sent me under warranty.
It’s a much smaller unit, and it makes it much easier to distribute the wiring to prevent touching and erratic behavior. One issue I had was with the lower water connection of the new solenoid: it leaked. I tried everything but there seemed no way to stop the leak–it was fine for a while but would return. Finally, I replaced the tiny “o” rings on the connector with those from the old solenoid–the new “o” rings seemed thinner. This gave a much better, water tight connection.
We installed ours 7 months ago. It’s leaking from the back of the faucet ….water is coming out of the black small circle on the arm of the faucet (not the base) and when I pull the head off its leaking from the hose connection. This was too expensive to be causing problems already. How do I get water to stop coming out of the small hole on the back????
When in touch mode- when I touch to turn it off, it turns off but there is a trickle of water that still comes out.
If it’s not In touch mode and off no leaks.
Solution???
Been having it for about 4 months and this just started
Did you find a solution for this? I am having the same problem. Thanks!
My five year old faucet is out of warrantee and has a dead or dying solenoid. I would like to remove the entire solenoid and straight line the flow to the spout. What I seek is an adapter that has the hose fittings of the solenoid box (in and out) or somehow “fix” the solenoid in the existing solenoid box to stay permanently in the open position. If anyone has tried this, please let me know. And yes, I have tried the recommended “manual” alteration of the solenoid box which works for about one minute and then the solenoid fires on its own and we are without water.
Thanks.
Open your solenoid by touching the faucet, then remove the battery. After you remove the battery with the water flowing you can use the faucet as a normal faucet, turning the flow on and off with the handle.
I had the same problem with my solenoid. First time, Delta replaced it at no cost and little hassle. Second attempt, they had me go through some troubleshooting steps worked for a day or two, then problem came back.
I lost water completely today after weeks of grinding sounds and many false starts. At this point, the battery pack to open the solenoid trick doesn’t work.
So I removed the actual solenoid core from the housing. To do this, unscrew the 3 phillips, and pull out the magnet cylinder and spring. Reassemble and now the faucet is in true manual mode with no chance of the solenoid slowly moving into a close state.
Ry – I did the same as you (removed the magnetic solenoid cylinder and the spring), reassembled the unit and reinstalled it back into the water line. I did not reconnect the electrical components. No more noise, no more flow problems (but no more touch capability either – which I can live with, rather than purchasing a replacement solenoid or new faucet).
To other readers: if you want more detail on the steps to do this, see Bob Maxell’s post of April 12, 2012.
Delta RP60090 Manual Bypass Kit
~$10
You might try ordering the part above from Amazon.
I just did. I expect this will solve the problem.
I think this system does not work as well as it should. I have trouble with the solenoid intermittently not working correctly; especially at low flow rates. It appears that the solenoid valve wears out over time, for at least some users. I have this problem where the solenoid does not always open, and when it does sometimes it opens and closes rapidly several times per second making a loud noise with each open and close.
Some people say that you can take apart the solenoid / valve assembly and clean it, and it will work better for a while. That might be true. I’m ordering the bypass before I take apart the solenoid, just in case I can’t get it back together.
I have had the Delta touch for 1 week and love it. However… Yep, however, today it began flowing 5 different times, without being touched. No one was in the kitchen. I heard water running, checked and surprise the Delta poltergeist was hovering. We don’t occupy this house full time so this lil tidbit is a pinch more worrisome. I believe we’ll need to turn off the water when away. Anyone else relate?
mine comes on itself too. Called delta and they want pictures.Sent pictures and waiting for their responce. I have replaced the control mod to the new one and it seems to be ghosting more now. Might be time for a Moen touchless. I hate to give up or give in!!
I hope Delta reads these comments and sees what a piece of junk this thing is! Lifetime warranty means 5 years?? More crap!!!
Talked to delta a lot on this issue. Sent many pictures. Finally got hold of Andray and he sent me a new led base,gasket,and isolation plate. I haven’t had an issue since! Maybe the stainless steel sink was effecting it. The old led was not bright and flickered some. The new one is bright and steady. They also sent the updated electrics seloind that accepts the ax adapter. Working great so far!!! This has been a big effect on my part and delta has been good about helping and sending parts at no cost. Time will now tell the truth. We love the faucet but now have to build up trust again. We still turn it of when leaving and at night.
I am now using 2 isolation plates
We have a Delta 19922T SSSD-DST that worked for about 3 years. Then it started turning on by itself. Finally, it stopped working, even manual mode. I tried email to contact Delta. No replies to 3 emails. Called their number and they are shipping new electronics, under warranty. Troubleshooting tips: disconnect battery pack, disconnect wires from solenoid, touch terminals on battery pack to terminals on solenoid. This resets solenoid and faucet will work manually. If you have a 6AA battery pack, try attaching a 9vdc battery in place of the battery pack to restore the touch feature.
The last replacement electronics/solenoid unit that I received from Delta is totally different from the previous units. This is encouraging, the new replacement units may provide a trouble free experience.
Delta has sent to control unit so far I’ve put them both them but neither one fix the problem it’s still ghosting I don’t trust this faucet at all
just an update on the ghosting…my old unit still had the problem version # v2.7.9 made 08/04/15. I called and talked to support. She asked what version I had and gave her that info.She said I had an old version and sent out a new one. Version v2.8.0 made 05/23/16. Last month! So far so good. No ghosting! mine was still within the 5 year warranty so there was no cost. She also sent a new l.e.d plate because mine stopped showing blue. Only red when that worked. Now its a new faucet again. I still turn it off when I’m done doing dishes. I don’t yet have trust in it . They are trying at Delta I have to say.I’ll be back if something changes!
So far no more ghosts! The new control unit seemed to fix that problem!!!
still working great! No ghosting at all. This is the fix that everybody needs!
We have this faucet and we hate it. The first set of batteries lasted a week or two and since then the faucet turns on and off randomly. When you need it on – it turns itself off and vica versa. Please avoid this product when upgrading your faucet – You will not like it……I understand you can switch it over to manual – That is my plan !!!
We had similar problems. I replaced the batteries and then wrapped the battery holder in foam to isolate the unit from the rest of the system. Taped the wires from battery unit to the back of the cabinet. The faucet has worked flawlessly since. Changing batteries next time will be a slight inconvenience but they should last a long time. Simple…but worked wonders for me. Give it a try…might work for you also. I love it now.
We have had our Delta touch since 2012. We love it. The novelty for our friends is always a plus, however, it works as expected.
It is easy to use, works almost everytime, and is helpful with a busy kitchen and messy hands.
We have just replaced the batteries for the second time since 2012. This us a very simple task. We recently had a low flow problem. With assistance from the Delta help desk, we were able to trouble shoot the problem…..white vinegar took care of the deposit build up…..another easy fix
The Delta help desk was, indeed, helpful and nice to deal with.
Of note, we had a licensed plumber install our unit when we renovated our kitchen, maybe that helped in preventing a lot of the common problems others are having?
One item we found we have to watch is after people who are not use to using it areare done at the sink, they tend to turn the water off using the faucet and not the touch. This can cause the touch to stay engaged, noticed with the blue light on.
Both of us would buy the Delta touch again in a heart beat. In fact, our next round of updates in the bathrooms will employ Delta touch products.
I just had a plumber install a Brizo 64355LF- PCMW Smarttouch Single Handle Pull Down Kitchen Faucet and an EP73954 Power Supply for Gen 3 Solenoid purchased from efaucets online 2 months ago. I have had “ghosting” problems ever since with the faucet coming on randomly when ceiling fans are turned either off or on in various rooms of my house, even though these fans are on different circuits than the one the faucet is plugged into.
The faucet is on a granite counter top with undermount porcelain cast iron sink. I have had 2 plumbers and an electrician over to work with it on 5 different occasions and have even replaced all of the working parts except the faucet itself, including the AC adaptor plugin. These replacement parts were all sent to me under warranty from Delta.
There is no ghosting if I use battery power only, but I can get the faucet to touchon only if I touch just the handle and NOT the upper part of the faucet. However, the faucet will touchon when I touch any part of the faucet when plugged in to AC, but “ghosts”. Can anyone help please?
We got this faucet in November, works great after figuring out the solenoid etc.
In the last two weeks we noticed the faucet is now leaking (a slow drip) from the hose head.
Is there a way to replace just that part?
Any suggestions?
Thanks in advance!
One thing I’d suggest for anyone having issues with water temperature – i.e. hot water suddenly not working or cold water not working – please inspect/replace the check valves that came with the faucet. I had my hot water one fail recently that affected my entire apartment building. check valves can be purchased from delta directly, and amazon.
I bought this faucet a year ago and out of the blue, it started leaking badly from everywhere. This was not a cheep faucet what could be wrong?
I bought this faucet (Delta TouchO) a year ago and out of the blue, it started leaking badly from everywhere. This was not a cheep faucet what could be wrong?
Blue light won’t come on. Fresh batteries. Everything else works great. Thoughts?
Mystery solved. I saw multiple on-line references to no blue light (to include this website) with no responses. I called Delta, I have the DEL 9192T-AR-DST only 8 months old. Delta did not even try to troubleshoot. They told me that if the red comes on for hot, but no blue for cold, it’s a bad LED. Only fix is to send me a replacement base (under warranty). Wow. LED’s should last forever. They’ve got seriously stupid design problems, not to mention the cost of replacing the whole base for a $3 LED.
I know it’s been 8 years since you wrote this. I have same issue? Is it difficult to change LED? What do I buy? Delta phone support was absolutely worthless.
I’ve been fighting the ghosting issue for years. Delta shipped me a new seliode verision 2.8.0 manf’d 05/23/16 and no more ghosting!!!!!!! they finally fixed their problem!!!!! Ask for it if yours is ghosting. It’s a wonderful faucet now!
FYI for those thinking about hooking up to electric – I wanted to as well, but according to Delta’s website, it voids the warranty:
“Can I connect the faucet to a power adapter instead of using the battery pack?
No, you cannot use a power adapter in lieu of the supplied battery pack. The faucet is only designed for use with a battery pack and connection with a power adapter can damage the electronics in the faucet. Therefore, connecting a power adapter to a faucet that uses only a battery pack will void the warranty.”
Have had this unit for less than 2 years. Already had problems and they sent a new solenoid. Worked fine for about 6 months, but now we have to turn the faucet off, touch it to get it to light up, then gradually open the faucet repeatedly to get water flow. It will start, thump, and stop, or just do nothing.
All one has to do is look at this thread and realize that this is a very poorly designed system, and one that I wish I had never purchased. Wonderful theory; pathetic design and testing prior to putting it on the market. I suspect Delta has lost a lot of money with all the warranty parts, as well as lost future repeat customers.
We purchased a house where this faucet was already installed. We never used the touch feature of the faucet. Now we have low water pressure and a loud squealing noise when you turn the faucet on. When the solenoid (black box) is not connected, we have great water pressure and no noise. Is there a way to connect the hoses together without connecting them to the solenoid assembly? or do we need to purchase a new hose?
My Addison Touch2O DELTA (9192T-AR-DST) solenoid died after 3 years of use. It was always noisy, and did the “hammering” that others have mentioned. A few days ago, it seized up during use, and now just trickles the water out. The touch works fine, just very LOW water flow.
Thanks to this thread, I’ve removed the solenoid completely and I’m back in working order, until I can call Delta on Monday morning. Some tech notes that I’ve learned:
– the 3 screws on the solenoid are very SOFT. Be very careful removing and installing…using a proper fitting screwdriver!
– When removing the solenoid and control box, remove gold retaining clip, and the two black flip-back clips. My older unit’s water line fitting’s male & female lines match up perfectly. They are both white, if you are trying to connect white and black ends, you did not remove the last clip connector. Use one of the smaller black clip connectors to hold the two lines together.
– Working under the sink is horrible.
– Delta Faucets always break on Saturday evening, after business hours.
I also learned that there is supposed to be a working LED on the base of my faucet. It has never lit up in the three years I’ve had the unit. Not sure if it’s worth the effort, but I will mention it to Delta Support on Monday. I don’t really feel like replacing the base…
So I called Delta Faucets Support line, and they were outstanding. They sent me a newer style solenoid, as well as a replacement LED since mine never worked.
Since it’s a kitchen faucet, they shipped it 3 day UPS (instead of 10). I got it on time. Installation was a breeze, as Deltas snap together line require almost no tools. Here’s a comparison shot of the two solenoids. (New one on the right)
https://imgur.com/gallery/JaplB
The newer style battery container is much better than the old one whose springs were rusty and failing.
The new solenoid is amazing. It’s is very quiet, and operates smoothly. The hammering is gone, and the sink seems like a high quality faucet!!
I wish the solenoid failed sooner!
Very satisfied customer.
Nice Information. For Current Situation Water Saving Devices are must needed to conserve water for next generation
As a plumber in the industry, I purchased a delta touch kitchen faucet. I have had a few customers ask me about it so I bought one for myself for testing. As with almost everything there are pros and cons.
I love it when I’m cookIng. If you have raw chicken or something on your hands it’s great. When I’m washing dishes, I hate it. When switching from hot to cold I find it turns off and then I tap it and nothing happens. There is like a second or two delay. I’m usually faster than the delay so it frustrates me a bit. I think the product would be better if there was a switch for touch function on or off.
The batteries will not last as long as advertised, definitely get the plug and have a licensed electrician put an gfci outlet under your sink. If you have a garbage disposal there is already power there. Easy breezy. If your savy and competent, there is easy power to grab usually next to your kitchen sink at the dishwasher but that is most likely illegal so don’t do it. 😉
I’m fearful of the solenoid valve failing. I don’t get a warm and fuzzy feeling after talking to other plumbers at the supply house.
My conclusion, with the current design that is available, I would not buy it again. I feel that it is not quite there yet. In another generation or two it might be and I will revisit it. If one of my customers asks for one, I would tell them I’m not opposed to it but would freely give them my opinion. Getting rid of the battery pack and using the 120V power supply is a must but the 120V power supply is grossly overpriced.
My delta tap is not working. No water. Changed the batteries. Still doesn’t work. Who do I call? Or how do I fix?
I wish I had seen this thread before my new kitchen reno. We had a Delta Cassidy with Touch20 installed in April of this year. I am seeing postings here dating back to 2009. Here it is, 10 years later, and customers are still complaining about the same issues! My faucet has started acting up recently. When using the faucet for a length of time to wash up pots and pans, the water just stops flowing and won’t come back on. But if I wait about 10 minutes, it will start to work again. I guess I am about to enter into the Delta Helpline/ Troubleshooting nightmare many of the previous posters have already experienced. Wish me luck…
Mine is doing the same thing. Did you get an answer from delta before I call them as well